DELIVERY POLICY
1. General Information
We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders will deliver by our dedicated courier service, Monday – Friday, excluding weekend and public holidays.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Malaysia and Singapore. We currently DO NOT accept orders from international customers except Singapore. Delivery is not available for addresses with P.O. Boxes.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [10] business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at hello@mamacahkitchen.com or WhatsApp us +6018-989 8920
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at hello@mamacahkitchen.com